Airport operational information

There are various sales formats, divided into two priority channels, which guarantee a specific seat, and non-priority sales on board, subject to seating availability.

1. Those who purchased a ticket in advance via any of the priority channels board first.
2. Other passengers then board in order of arrival and as seating availability permits. The fact that there may be unoccupied seats on board does not necessarily mean they are available for sale.

Tickets purchased via the website or telephone sales can only be cancelled or changed up to 30 minutes before the bus departs.

Those under 15 years of age wishing to book a seat in advance must first purchase an ordinary ticket via the website or self-service machine.

On boarding the bus, they will need to show their ticket and the required documentation, requesting a 0 ticket from the driver, who will issue this after validating the process.

A refund of the amount paid should be requested by presenting the ordinary ticket and the 0 ticket either at the destination ticket office, or via the established postal system.

The refund will be credited to the same card which was used for payment or via the MUGI system, as applicable.

For further information, see: gipuzkoa.avanzagrupo/avisos

Dogs and cats are permitted, except for those considered potentially dangerous.

Animals must travel in the luggage hold of the bus, in an approved, closed carrying case or container.

Guide and assistance dogs with accredited authorisation from an official institution for this function may travel with the person they are accompanying, in accordance with the regulations in force.

Passengers who need to travel in a wheelchair are advised to inform us at least 24 hours in advance.

Access to the bus is via the wheelchair lift operated by the driver.

Wheelchair users will travel in the designated space on board the vehicle.